Privacy Policy
Last Updated: June 28, 2025
Welcome to MindSets
MindSets ("we", "us", or "our") operates the MindSets mobile application and website (the "Service"). This Privacy Policy explains how we collect, use, and protect your information when you use our Service.
By using the Service, you agree to the collection and use of information in accordance with this policy.
1Information We Collect
Personal Data
- Name, email address, and profile photo
- Session and chat history with counsellors
- Device and usage data for analytics and security
- Payment data (processed securely by third parties)
2Data Retention Periods
We retain different types of information for specific periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 year after last activity | User convenience and legal requirements |
| Health Session Data | 1 year after last session | Medical record retention laws |
| Technical Logs | 1 year | Security monitoring |
Note: Data may be retained longer when required by law or for legitimate business purposes.
3International Data Transfers
As a global service, your information may be processed in countries outside your residence, including the United States and other jurisdictions. These countries may have different data protection laws than your own.
We implement appropriate safeguards to protect your data during international transfers.
4Data Security
- End-to-end encryption for all communications
- Regular security audits and penetration testing
- Access controls and authentication protocols
- Data minimization and pseudonymization where possible
While we strive to protect your data, no security system is impenetrable. We cannot guarantee absolute security.
5Your Data Protection Rights
- Access, correct, or delete your personal data
- Restrict or object to certain processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, contact us at akashdalla406@gmail.com or use the Request Deletion page.
6Children's Privacy
MindSets is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us for removal.
7Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Please review periodically.
8Contact Us
If you have questions or requests regarding your privacy or this policy, contact us at: akashdalla406@gmail.com